NSW Innovation Concierge

Welcome to NIC!

The NSW Innovation Concierge, or NIC, provides information for innovators and entrepreneurs on how to connect to NSW Government.

Most requests we receive are about funding from government, government as a customer, or enquiries about regulation. Before you submit an enquiry please refer to the below information.


There is a range of funding available at State and Federal level. Jobs for NSW has provided a useful funding roadmap to help you navigate funding opportunities.

Government as a customer 

NSW Government is one of the largest consumers of goods and services in Australia.  If you have a product or service that you think we would be interesting procuring, please visit NSW ProcurePoint and NSW eTendering for information and to view available opportunities.

If your solution is novel or innovative, we at least need an MVP that has been validated in the market in order for us to identify and connect you to the appropriate NSW Government agency. We expect that you have identified your ideal customer and can advise who in government is likely to want to buy your solution.


If you have a novel or innovative solution and are confronting a regulatory barrier or hurdle, the NSW Government may consider possible regulation pathways. The first port of call is the relevant agency or regulator. We may be able to facilitate connections where you have been unable to contact the relevant agency or regulator. Please make sure you have clearly identified the specific regulatory barrier. For a directory of all agencies and regulators please visit Service NSW.

Need assistance with your idea or startup?

NSW is the leading state for startups in Australia. If you are thinking of starting a business you are in the right place; whether you are in Sydney and can access the Sydney Startup Hub or located in regional NSW with access to the various regional incubators. There is a community near you. Find your community here or here

The front-line NSW Government agency promoting the NSW startup ecosystem is Jobs for NSW. Service NSW has compiled a very useful practical guide to start your journey. The federal government has also developed useful tools and resources that might guide you on your journey. See business.gov.au.

But if you are looking for mentorship or applied learning, we suggest you research the various incubators and accelerators located in NSW.

NIC is not a consulting service and cannot advise on your business, product market fit, business model or where to access capital. We can direct you to government grants and resources as outlined above.

If you have a novel or innovative solution and think government is a potential customer, see above “Government as a customer”.

Still need help? Get in touch

NIC may be able to assist you with connecting to the right area of the NSW Government if you are able to answer yes to the below questions. The NSW Government is open to considering innovative solutions and we’d be pleased to hear from you.

If you are seeking government as a customer:

  1. Do you have a minimum viable product (MVP)?
  2. Do you have at least one paying customer?
  3. Have you checked the ProcurePoint and eTendering website and determined there are no current opportunities for your business?
  4. Have you identified your ideal contact in NSW Government?

If you are seeking assistance with a regulatory barrier: Have you made an attempt to contact the relevant agency or regulator?

If you answer yes to the questions above, then register an account and fill out the equiry form below so we can assist with connecting you to the relevant people.

enquiry form 

By submitting your information, you agree to the terms and conditions below. 


In order to submit this enquiry form, please acknowledge that:

If you are seeking government as a customer, you have:

  • A minimum viable product (MVP)
  • At least one paying customer
  • Checked the ProcurePoint and eTendering website and determined there are no current opportunities for your business
  • Identified your ideal contact in NSW Government

If you are seeking assistance with a regulatory barrier, you have:

  • Made an attempt to contact the relevant agency or regulator

While all submissions will be assessed, if your submission does not to meet some or all of the above then you may not receive a response.


Any individual 18 years or older and organisation (incorporated or unincorporated) resident or having a place of business in New South Wales may make a submission.

In making a submission to the NSW Innovation Concierge (NIC) you agree that your submission:

a) is an enquiry about your idea or proposal; and

b) does not constitute an application to, or any legal relationship or agreement with, the Department of Finance, Services and Innovation (DFSI) for it to adopt, develop, implement or commercially exploit the submission and DFSI is not obliged to enter into negotiations with you in that regard.

DFSI will undertake reasonable endeavours to respond to your submission.


If you are making a submission on behalf of an organisation, you warrant that:

a) If the organisation is unincorporated - each member of the organisation has agreed to these terms and conditions.

b) If the organisation is incorporated – it has authorised you to agree on its behalf to these terms and conditions.


NSW Government employees may make submissions in accordance with the following additional terms and conditions:

a) They must obtain prior ‘secondary employment’ approval in accordance with the procedures of their Agency.

b) Submissions must not have been, and must not be, developed wholly or partially as a result of their paid employment or responsibilities as NSW Government employees.

c) Submissions must not use any data or other resources available exclusively to NSW Government employees as a result of their employment.


The respective author(s) of a submission to NIC retain ownership of the copyright in it and grant a non-exclusive royalty-free licence to the State of New South Wales (NSW) for one (1) year to do any act comprised in such copyright which is reasonably necessary to consider and respond to the submission.

To the extent that your submission contains material that is subject to copyright of a third party, you warrant that you have obtained all necessary licences and consents required for the use of those materials in the manner set out in these terms and conditions (including for NSW to use, reproduce, publish, perform or communicate to the public), and have made arrangements for the payment of any royalties or other fees payable in respect of the use of such material.

You indemnify NSW against all liabilities, claims, costs and expenses (including legal costs) arising out of any third party claiming that NSW’s adoption, development, implementation or other use of your submission infringes its Intellectual Property Rights.


Without limiting the Privacy Statement of this website, in making a submission, you consent to your submission, along with any personal information, being transferred between NSW Government Agencies for the purpose of resolving your enquiry. You are not legally obliged to provide personal information but if you do not provide it, DFSI will be unable to accept your enquiry.  You may correct any of the personal information you provide by contacting DFSI whose address and other contact details are at www.finance.nsw.gov.au. These terms and conditions concerning privacy and personal information prevail to the extent of any inconsistency with such Privacy Statement.


Any information or material provided to you in resolving your query is subject to this disclaimer.


a) Unless the context indicates otherwise:

  • “Intellectual Property Rights” includes but is not limited to copyright, trademark, design, patent and other rights in or to the submission.
  • “You”, “your” and similar words refer to the person making the submission or on whose behalf the submission is made.

b) The law in force in NSW applies to these terms and conditions.

c) If you are an unincorporated organisation, these terms and conditions bind your members jointly and individually.