Social Innovation Council

The Social Innovation Council (SIC) is a strategic partnership between the NSW Government and the Forum of Non-Government Agencies (FONGA).


The SIC aims to accelerate innovation in the way human services are designed, delivered and measured, and to improve human services outcomes by:

  • promoting the use of technology and collaborative work practices to optimise service delivery
  • improving the quality and accessibility of human services data for government and NGOs
  • driving strategic engagement of the NGO sector
  • making it easier for NGOs and government to do business together
Council members

The SIC is co-chaired by the Minister for Finance, Services and Property and the President of FONGA. Membership includes representatives from:

  • Department of Family and Community Services
  • NSW Ministry of Health
  • Department of Justice
  • Department of Education
  • Department of Premier and Cabinet
  • NSW Treasury
  • Department of Finance, Services and Innovation
  • Five representatives appointed by the FONGA, including an Aboriginal peak body representative and representatives from rural and regional NSW.


Human Services Data Hub

This business intelligence tool provides a single view of human services commissioned by NSW Government agencies. It enables aggregated data to be visualised, analysed and cross-referenced to other datasets. The data is informing many of the Social Innovation Council’s initiatives. We are working on enhancing the available data on the Hub through visualisation tools.

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NGO Benchmarking Model

The NGO Benchmarking Model is designed to build capability in the NGO sector and drive a cycle of continuous improvement. It will help NGOs embed robust, customer-centred principles into their operations to deliver efficient, high quality and innovative programs and services.

We invite NGOs to participate in stage one implementation starting on 21 August 2017. Participants will have six weeks to complete a self-assessment, followed by a feedback opportunity and access to free training and resources on customer-centric service delivery.

This is your chance to shape how NSW Government supports your organisation’s capacity building. The feedback provided in stage one will shape how NGOs and NSW Government use the model from 2018 onwards.

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Guidelines for Engagement with NSW Human Services NGOs

The Guidelines for Engagement with NSW Human Services NGOs set out the overarching values and principles needed to build stronger relationships between NGOs and government agencies. By following these guidelines agencies can work more closely with NGOs to help them deliver better human services to the people of NSW.

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NSW Human Services Agreement 

The NSW Procurement Board published the NSW Human Services Agreement on 1 May 2017. It is the prescribed template for procuring human services from non-government organisations. This is first time NSW human services agencies have used a whole of government standard agreement. The Agreement will:

  • make it easier for NGOs to do business with NSW government agencies by streamlining contracting arrangements
  • promote consistency across NSW government
  • be simple, user friendly and fit for purpose
  • reflect the partnership needed by NGOs and agencies to deliver better human services outcomes.

The Agreement has two parts:

Standard Terms – Agreement for Funding of Services

Schedule – Agreement for Funding of Services

Please see Procurement Board Direction 2017-01 for more information.

NGO Registration Scheme

This initiative reduces the need for NGOs to provide the same information to government agencies multiple times. The scheme is voluntary and open to all NGOs who are delivering, or are seeking to deliver, human services on behalf of the NSW Government. From 1 August 2016, government agencies are required to use the scheme to source information from the participating NGOs.

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High Performance Framework 

The new High Performance Framework aims to transform the way human services are assessed, managed and delivered in NSW.

Human Services Outcomes Framework

The Framework will promote cross-sector collaboration and consistent social outcomes reporting by NGO services.

Find out more.

Public-private partnerships

The SIC is exploring partnerships that unlock the latent potential of human services data sharing, aligned to the NSW Government’s ICT Strategy.

The Social Innovation Council has identified examples of innovative government services delivery so we can promote alternative approaches that achieve meaningful social outcomes.

Two examples are 
More information

If you have questions or would like more information on the activities of the Social Innovation Council, please contact or

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